Jotura
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Runbooks the whole team can edit, with the history of every change kept.

Operational knowledge goes stale quietly. The runbook was right last year, and nobody noticed the day it stopped being true. Jotura gives the team one shared folder of plain Markdown, where anyone with edit rights can fix a step the day it changes and everyone can see what changed and when.

How it goes in practice.

  1. Share the folder

    Put runbooks, procedures, incident records and plans in one folder and share it with the team. Make the people who change things editors and everyone else viewers.

  2. Fix it when it changes

    Edit a step the day it changes. Edits made at the same time on different machines merge.

  3. Track the follow-ups

    Write follow-ups as checkboxes in any note, with a date like @due(2026-11-03). The Tasks pane gathers them from across the vault.

  4. Look back

    After an incident, version history shows what each runbook said at the time and who changed it since.

What helps along the way.

  • Notes in a share are encrypted to exactly the people invited, and each of them needs Jotura Sync.
  • Three years of version history on synced notes, and any earlier version can be restored.
  • Tasks can be in progress, cancelled, forwarded or a question, so a stalled item looks different from a finished one.
  • Runbooks are plain Markdown files, readable in any text editor on any machine.
Runbooks / incident-response.md

Incident response

Step 4 now points at the on-call rota that replaced the old one in June.

Escalation path corrected: platform first, then the vendor, then comms.

Follow-up: retire the old pager group @due(2026-11-03).

The same app, seen from other kinds of work.

Research
Every paper for the project, searchable beside the notes you wrote about it.
Writing
The reading, the outline and the draft, linked together in one folder.
Readers and students
Highlight a passage on your phone, and find it in your notes on every device.
Consulting
Each client gets a folder of their own, and you can share one without opening the rest.
Households
The shopping list, the trip and the boiler manual, shared with the people you live with.

Start with a folder you already have.

The app is free, works offline and needs no account. Jotura Sync is the paid part: it carries your notes to every device, keeps their history and lets you share them.

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